Frequently Asked Questions

Q. Does the Shusher Pro require Wi-Fi?

A. No, Wi-Fi is not required to use the Shusher Pro. You can play any of the built-in soothing sounds directly on the device. However, connecting to Wi-Fi with the Shusher app unlocks additional features such as customer routines, advanced timer control, and firmware updates.

Q. Can I use the Shusher Pro without the app?

A. Yes! You can fully use the Shusher Pro with its buttons - play sounds, adjust volume, set timers, and control the lights. The app simply adds extra features like sound mixing, scheduling, and remote control.

Q. What does the timer function do?

A. By default, the Shusher Pro loops sounds continuously. Press the Timer button to set a 30, 60, or 90 minute countdown. Indicator lights show which timer is active. If all three timer lights are on, the countdown is being controlled by the app instead of the device. When the timer ends, the sound and lights turn off.

Q. Can I travel with the Shusher Pro?

A. Absolutely. Shusher Pro is compact, lightweight, and rechargeable with a USB cable. It's great for hotel stays, flights, and road trips.

Q. Is the sound customizable?

A. Yes. In the app, you can blend multiple sounds, adjust individual sound levels, and save custom mixes for future use.

Q. How do I control the night light?

A. Press the Light button to switch the light on/off or cycle through colors. Hold the button to adjust brightness.

Q. How long does the battery last?

A. The Shusher Pro has a built-in rechargeable battery. Battery life depends on usage of lights and sounds. For extended use, plug in the included USB cable to power continuously.

Q. How do I connect the Shusher Pro to Wi-Fi and the app?

1. Hold the Timer button until the blue light flashes quickly (network pairing mode).
2. Open the app, click Add Device, and enter your Wi-Fi password.
   
3. Wait for connection, then click Next to finish setup.

Q. What if my device won't connect to the app?

1. Double-check you're on a 2.4G Wi-Fi network.
2. Make sure your Wi-Fi password is correct.
3. Try holding the Timer button again to re-enter pairing mode.
4. Restart the device and app if issues continue.

Still Need Help?

If your question isn't answered here, we're happy to help. Contact our customer support team at hello@babyshusher.com and we'll get back to you within 1 business day.