Returns & Refund Policy

Our return policy allows for returns within 14 days from the date of receipt. To be eligible, items must be in their original condition, unused, and in the original packaging. Proof of purchase is required for all returns. Initiate your return by contacting us at hello @ or 877-737-9177                   (Monday -Friday, 8:30am to 5:00pm CST).                                                                                                                                                                                                     Returns should be sent to:




Attention: Return Department

204 Cardinal Drive

Denton TX, 76209 


Upon acceptance of your return, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Items returned without prior authorization will not be accepted. For any queries regarding returns, feel free to reach out to us at

Damaged Shipments 
Please examine your shipment carefully when it arrives! Please contact us within 15 days to report your receipt of any damaged items.

We’ll send a replacement right away and make arrangements for the return of the damaged items. 

Exceptions / Non-returnable Items: Sale items and products purchased with a discount/promo code are non-returnable but are still covered under the one-year warranty from the date of purchase with proof of the purchase via receipt.

Refunds: Once we receive and inspect your return, we'll notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times by banks or credit card companies may vary. If more than 15 business days have passed since your return was approved, please contact us at Additionally, please be aware that a 20% restocking fee and a flat return shipping fee of $5.99 will be deducted from your refund.

Warranty Replacement Policy: See our warranty policy page.

Shipping Policy:

We are delighted to offer free shipping on all orders to you. This includes standard shipping within the specified delivery timeframe.

For returns, we will provide you with a return shipping label for your convenience. Please note that return shipping fees will be deducted from the refund amount. This ensures a fair and transparent process for both parties involved. We recommend using the provided return shipping label to ensure timely and secure return of the item.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at We are here to assist you every step of the way.


Defective Products 
If any Baby Shusher, Baby Shusher Collection Gift Set or Shushie Pacifiers purchased from Baby Shusher prove to be defective in normal use within one year of purchase, we will repair or replace the merchandise. 

Please contact our customer service department for more information.