Returns & Refund Policy
Refund policy
Please contact our customer service department for assistance on returns and refunds. This step will ensure that everything goes smoothly with your return.
Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return process, please contact our customer service department at hello @ babyshusher.com or 877-737-9177 (Monday -Friday, 7:30am to 4:30 pm CST).
Return Address:
Shusher
204 Cardinal Drive
Denton TX, 76209
Damaged Shipments
Please examine your shipment carefully when it arrives! Contact us within 14 days to report your receipt of any damaged items. We will process a replacement and send you a return label for the the damaged item.
Defective Products
If any Baby Shusher, Baby Shusher Collection Gift Set, Firefly by Baby Shusher, or Shusher Sloth purchased from this website proves to be defective in normal use within one year of purchase, we will repair or replace the merchandise per our one year manufacturer warranty.
Sale Items
Items purchased on sale or with a discount code cannot be refunded.
YOUR SLEEP IS SAFE WITH US
Baby Shusher is proud to announce our partnership with the world's leading manufacturer of high performance batteries, Duracell.
Peaceful Sleep With The Baby Shusher
The Baby Shusher is a soothing shushing device perfect for fussy babies. By using rhythmic shushing sounds that mimic the sounds of the womb, the device gently lulls your baby to sleep.
With Duracell batteries powering the Baby Shusher, parents can rest assured that the device will run smoothly and reliably.
Our Mission
We are dedicated to enhancing the quality of your baby's sleep. We recognize that quality sleep is essential for the overall health and development of babies, which is why we are proud to partner with pediatric hospitals and NICUs across the country. Healthcare professionals, parents, and caregivers place their trust in the Shusher. We are honored to have earned this trust, and commit to continuing to support babies and their families in providing a soothing bedtime solution.
