Returns & Refund Policy
Refund, Return & Exchange Policy
Thank you for shopping with us! Because we offer a variety of products across our site, return and refund policies may vary slightly depending on the item purchased. Please review the appropriate section below that applies to your specific product.
General Return Policy (Tumzee and Most Non-Electronic Items)
Our standard return policy allows for returns within 14 days of the delivery date. To qualify for a return:
- Items must be unused, in original condition, and in original packaing
- Proof of purchase is required
- Returns must be authorized in advance
To begin a return, contact us at hello@tumzee.com or hello@babyshusher.com. Once approved, we’ll provide a prepaid return shipping label. A $8.99 return shipping fee and a 20% restocking fee will be deducted from your refund if it is outside of your return window.
Please ship returns to:
pNeo LLC
Attn: Return Department
204 Cardinal Dr
Denton, TX 76209
United States
Attn: Return Department
204 Cardinal Dr
Denton, TX 76209
United States
Unauthorized returns will not be accepted.
Damages & Issues
- Tumzee and similar items: Notify us of damaged or defect within 72 hours of delivery so we can resolve the issue quickly.
- Shusher and electronics: Report any damages within 72 hours of delivery. We'll send a replacement and a prepaid return label for the damaged product.
Defective Products – Baby Shusher, Firefly, Shusher Sloth
Items in the Baby Shusher product line are covered under a 1-Year Limited Manufacturer Warranty. If your product proves defective under normal use within one year of purchase, we will repair or replace it with a proof of purchase such as store receipt or registry purchase receipt.
Shusher Care - Saline Products & Nebulizer Return Policy
Due to the nature of our healthcare items, we have specific return and refund policies in place to ensure safety and compliance.
Saline Solutions (Ampoules, Sprays, Drops, and Wound Wash)
All sales of saline products are final. Because these are classified as personal healthcare items, we are unable to accept returns, refunds, or exchanges for any saline solution products — even if unopened. This policy is in place to protect the health and safety of all our customers.
Nebulizer Devices
We do accept returns for nebulizer devices under the following conditions:
- The tamper-evident seal must be intact and the product unused
- The return must be initiated within 14 days of the delivery date
- A proof of purchase is required
Once we receive and inspect the returned nebulizer, a refund will be issued to your original payment method, minus return shipping fee of $8.99 for the return label.
To request a return authorization, please contact us at hello@babyshusher.com or go to your proof of purchase email and begin the return process on the website.
To submit a warranty claim, contact us at:
📧 hello@babyshusher.com
📞 877-737-9177 (Mon–Fri, 7:30 AM – 4:30 PM CST)
📧 hello@babyshusher.com
📞 877-737-9177 (Mon–Fri, 7:30 AM – 4:30 PM CST)
Refund Processing
Once your return is received and inspected, we will notify you of your refund status. If approved:
- A refund will be issued to your original payment method within 10 business days
- Bank or credit card processing times may vary
- If 15 business days have passed and you haven’t received your refund, please contact us
Exchanges
If you'd prefer to exchange your item rather than receive a refund, we’re happy to help — and the 20% restocking fee will be waived. You’ll still be responsible for $8.99 of the return shipping fee, but you won’t be charged any additional processing fees.
Once your return is received and inspected, we’ll process your exchange and ship the replacement item to you. To request an exchange, please contact us atat hello@tumzee.com or hello@babyshusher.com with your order details and desired replacement item from our website.
Sale & Discounted Items
Items purchased on sale or with a discount code are non-refundable and cannot be returned.
Need Help?
If you’re unsure which policy applies to your item, or if you have questions about a return, reach out anytime:
📧 hello@tumzee.com or hello@babyshusher.com
📧 hello@tumzee.com or hello@babyshusher.com
We're here to help ensure your experience is smooth and satisfactory.
Peaceful Sleep With The Baby Shusher
The Baby Shusher is a soothing shushing device perfect for fussy babies. By using rhythmic shushing sounds that mimic the sounds of the womb, the device gently lulls your baby to sleep.
With Duracell batteries powering the Baby Shusher, parents can rest assured that the device will run smoothly and reliably.
