Please contact our customer service department for assistance on returns and refunds. This step will ensure that everything goes smoothly with your return. 

Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. If you have questions about the return process, please contact our customer service department at hello @ babyshusher.com or 877-737-9177 (Monday -Friday, 7:30am to 4:30 pm CST). 

Return Address:

Shusher
204 Cardinal Drive
Denton TX, 76209 

Damaged Shipments 
Please examine your shipment carefully when it arrives! Contact us within 14 days to report your receipt of any damaged items. We will process a replacement and send you a return label for the the damaged item.

Defective Products 
If any Baby Shusher, Baby Shusher Collection Gift Set, Firefly by Baby Shusher, or Shusher Sloth purchased from this website proves to be defective in normal use within one year of purchase, we will repair or replace the merchandise per our one year manufacturer warranty.

Sale Items 

Items purchased on sale or with a discount code cannot be refunded.