Returns & Refund Policy

To request a return, please contact our customer service department to request a return authorization (RA). This step will ensure that everything goes smoothly with your return. We are not able to accept returns without an RA number. 

Requests for refunds in the form of original payment and requests for return credits are classified as pending until the merchandise is received and the quantity and condition are confirmed. if you have questions about the return authorization process, please contact our customer service department at or 877-737-9177 (Monday -Friday, 7:30am to 4:30 pm CST). 

Return Address:

204 Cardinal Drive
Denton TX, 76209 

Damaged Shipments 
Please examine your shipment carefully when it arrives! Please contact us within 15 days to report your receipt of any damaged items. We’ll send a replacement right away and make arrangements for the return of the damaged items. 

Defective Products 
If any Baby Shusher, Baby Shusher Collection or Shushie Pacifier purchased from Baby Shusher proves to be defective in normal use within one year of purchase, we will repair or replace the merchandise. 

Please contact our customer service department for more information. 

Sale Items 

Items purchased on sale or with a discount code cannot be refunded.