Warranty Policy

Our Baby Shusher product comes with a limited 12-month warranty, or as per the legislation in the country of purchase. Your Baby Shusher is guaranteed to be free from defects in materials and workmanship for a period of 12 months from the original date of purchase, verified by a sales receipt.

Textile products, including (but not limited to) Baby Shusher Swaddles and Shushies, will be guaranteed for a period of 30 days.

All claims for all products under warranty must be made within the stated time period from the date of purchase and returned within 15 calendar days of issue of a Returns Authorization (RA) number.

Our warranty liability shall be limited to replacing the unit free of charge and does not include transport costs. We may request that the faulty unit is returned to us for assessment by our engineering team. The warranty does not cover damage caused by normal wear and tear, tampering with the product, misuse of the product or damage caused by transportation.

The warranty extends to all countries in which this product is supplied. By the act of using this product, the user accepts all resulting liability.

We reserve the right to modify the provisions of this warranty at any time without notice.

Queries regarding products should be emailed to info@pneo.org, or please call us on 877-737-9177