The shushers are a lifesaver for us, and the firefly and sloth work great, but the standard plastic shusher arrived broken - it has never turned on properly. I’d bought the trio pack to replace our prior standard shusher, which worked beautifully for 2 months, but then stopped working (not a battery issue - we replaced those - the shusher started making strange noises for a few days instead of shushing and then stopped working entirely). These are incredibly helpful for my 4 month old when they work, but I’ve now got 2 broken ones (with the second one arriving broken). We use the firefly every day now.
We're so glad the Firefly and Sloth are working well for you and your little one! We're sorry to hear about the trouble with the original Baby Shushers — that's definitely not the experience we want you to have. The good news is that our Shusher sound machines come with a 12-month warranty, so we'd love to make this right. Please reach out to our customer service team at hello@babyshusher.com and they'll get you taken care of!
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The shushers are a lifesaver for us, and the firefly and sloth work great, but the standard plastic shusher arrived broken - it has never turned on properly. I’d bought the trio pack to replace our prior standard shusher, which worked beautifully for 2 months, but then stopped working (not a battery issue - we replaced those - the shusher started making strange noises for a few days instead of shushing and then stopped working entirely). These are incredibly helpful for my 4 month old when they work, but I’ve now got 2 broken ones (with the second one arriving broken). We use the firefly every day now.
We're so glad the Firefly and Sloth are working well for you and your little one! We're sorry to hear about the trouble with the original Baby Shushers — that's definitely not the experience we want you to have. The good news is that our Shusher sound machines come with a 12-month warranty, so we'd love to make this right. Please reach out to our customer service team at hello@babyshusher.com and they'll get you taken care of!
